Cancel sale in cash register QuickBooks POS
A cash register is a small machine containing drawers for storing money and an accompanying screen to display inventory items and record sales. Any POS system contains a cash register which stores all the money. Further, the screen connected to the cash register provides the amount of money to take from the customer. In modern POS systems, a small printer is connected to the cash register to print out receipts.
In this article, you’ll find the steps to cancel sales in the cash register in QuickBooks POS.
Working with a POS system doesn’t mean simply ringing up sales and collecting cash. Instead, users must maintain the accuracy of their data and cancel any transaction which doesn’t belong in the accounts. Customers often change their mind about purchasing a product or service. In this case, you must cancel and delete the transaction from the POS system.
Reasons for cancelling sale in cash register QuickBooks POS:
There can be several reasons for cancelling sale in cash register QuickBooks POS. Some of them are as follows:
- When the customer makes any last-minute change in deciding whether to cancel or to add an item for cash transaction at POS.
- In case when the sale representative by mistake enters a wrong sale entry in cash registers QuickBooks POS.
- Sometimes the cash register shows a wrong value, then there arises a need for cancelling sale in cash register QuickBooks POS.
- Sometimes if the customer faces any exceptional issues in making the payment, the entire sale then needs to be cancelled.
Cancel a Transaction in QuickBooks POS
Cancelling a cash transaction in QuickBooks POS is as easy as pie. The POS system contains the cancel and void buttons which facilitate the cancelling of a transaction in QuickBooks. You can click on either of those buttons to cancel a transaction. Once you click on that button, you need to enter the amount which you want to subtract from the list of items.
For instance, If a customer decides that they want to cancel the transaction for an item costing $10.99, then enter that amount in the POS system to subtract it from the total.
Note: In some POS systems, users need to provide the product ID to remove the item from the list.
Reasons for Cancelling a Transaction in QuickBooks POS
There are multiple reasons why you may need to cancel a transaction in QuickBooks POS. First of all, the customer may decide to cancel the transaction and not purchase the product. Or maybe, the customer wants a different product or brand. In some cases, the person handling the POS system may accidentally enter the wrong product or amount. In very rare instances, payment issues can lead to the cancellation of a transaction in QuickBooks POS.
Let us resolve the issue of Cancelling sale in cash register QuickBooks POS:
Quick Fix 1:
Please follow these steps in order to cancel the sale in cash register QuickBooks POS:
- You will notice that the cash registers have ‘Cancel’ or ‘Void’ buttons.
- By clicking them you can delete any item in the cash list.
- Once you press the ‘Cancel’ button, you will be asked to supply the correct information of the item you wish to enter.
- Whatever changes you make, will be automatically updated in the subtotal.
Quick Fix 2:
Sometimes when you try to cancel the sale in cash register QuickBooks POS, another problem arises i.e. the cash drawer opens up after credit sale. If you face this issue, here is the solution to the problem:
- Click on ‘Start.’ Alternatively, you can also click on ‘Windows’ icon.
- In the search text bar please type ‘Printers’ and then press enter key.
- Now you need to right-click on the receipt printer.
- Choose ‘Printing Preference’ option from the drop-down list.
- Open the ‘Layout’ tab.
- Now you need to select the ‘Advanced’ option.
- Here you will see all the cash drawers that are available to you. Click on ‘Never open’ option for each cash drawer that you are facing the issue with.
- Once you have made the changes, please click on ‘OK.’
- Close the ‘Printers’ folder.
- Shut down your computer and printer.
- Wait for a while before you switch them on again.
- After the wait switch on the computer and the printer.
- This restart is done to allow your computer and the printer to adjust to the new changes that you have made. The above steps should resolve the issue.
Considerations for Cancelling a Transaction in QuickBooks POS
Once you’ve decided to cancel a transaction in QuickBooks POS, you may need to get authorization from your manager. Many retailers use a paper roll which lists all the transactions as numbers. In this list, all the transactions which need to be cancelled are marked. On the other hand, some companies require that only the manager or assistant manager have the authority to cancel a transaction. In such cases, you should consult the policies of your organization and then cancel any transaction in QuickBooks POS.
To know more, you can get in touch with our experts at 99Accounting team.
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