How To Fix QuickBooks Error Code 1311
What does mean QuickBooks Error Code 1311
Have you ever faced QuickBooks 1311 error while installing or updating QuickBooks or at an instance when you are trying to export a report to MS Excel?
Following message is displayed during the QuickBooks 1311 error –
“Error 1311 Source file not found: D:\ZF561407.CAB. Verify that the file exists and that you can access it”
The main reason for this error is that the installer can’t fetch vital records or discover the source document from the DVD/CD-ROM drive.
The error 1311 in QuickBooks occurs after repeated use of QuickBooks and opening QuickBooks starts taking more time and the response slackens. Users tend to use several programs at the same time which causes the PC to crash or freeze unexpectedly.
The main reason for this performance degradation is that the program is not able to introduce itself legitimately due to several reasons including –
The root causes of 1311 error:
- Presence of malware or spyware
- A wide range of framework clashes or registry blunder
- Startup clutter, low RAM/RAM decay
- Windows registry blunders
- Fragmented files due to frequent using of the disk
- Unnecessary or redundant program being installed into the system.
In these cases, either the system will prompt for a retry or canceling the process and verifying before proceeding again may be needed.
Contact QuickBooks tech support team. We are available round the clock so that you can get in touch with us. We shall find the root cause and suggest you all possible resolutions.
However, before this let’s try a simple attempt to save the day so that you can get on with business as usual with these possible fixes.
Following are the main causes of QuickBooks Error 1311:
Since the error may have occurred while exporting files, the possible reasons can be:
- A corrupt or damaged Microsoft Office
- The current version of MS office is incompatible with QuickBooks Desktop
- Installation CD ROM or the CD media is corrupted
- Antivirus program meddles with the establishment records
# Method 1: Verify Microsoft Office Compatibility
There may be instances when Microsoft office needs to be modified to use QB and features like Financial statement designer, and only then the issue of exporting reports from QuickBooks to Office can be successfully accomplished. Here’s how you do it
- Go to CONTROL PANEL – select ‘ADD OR REMOVE PROGRAMS’
- Here, select Microsoft office to see if its MS 2000 or later
- If not, REPAIR or modify Office as per instructions
# Method 2: Replace the establishment records on CD to the hard drive.
Another work around this will be to copy QB files to a different location and rerun it. There may be one-off chances that establishment may begin consequently.
Here are the simple steps on how to do this:
- Run the QuickBooks CD and check if the installation starts automatically. In case it does, ‘QUIT’ the process
- Now, click the Windows button by right-clicking on ‘START’ click ‘EXPLORE’
- Create a new folder in any suitable location like on desktop for copying the installation files
- Now, browse QuickBooks through the file manager by going to CD-Rom – Right-Clicking on EXPLORE.
- From the new windows that opens up, select Qbooks, Third-party folders and Setup.exe files
- Hold the CTRL key and copy both folders and file and Paste it on the NEW FOLDER on the desktop
In case it still shows the error (double check by installing QuickBooks on another system) and if the problem still persists, then possibly there is a problem is with the CD/CD-ROM itself
Ask for a new CD or you can get to the downloadable version if you have a valid license for the same
- ELSE proceed with the installation of the files from the copied folder by double-clicking on the Setup and initiate installation by following instructions on the screen
There may be chances that with the help of the above easy steps, one can resolve the QuickBooks Error 1311. However, if you are unable to complete the whole process yourself or the error needs a detailed analysis with more steps to be performed on a case by case basis, we suggest you contact 99Accounting QuickBooks technical support team
Our technical experts are available 24*7 and they are well versed with errors related to QuickBooks such as Error 1311. Call our toll free QuickBooks helpline number + for the best solution if your QuickBooks has stopped working or if you have any query related to QuickBooks.
Related News:
