Sage 50 Login ID and Password not working

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When opening Sage 50, sometimes the system suddenly crashes with an error message. The error message appears with Sage 50 login ID and password not working. The below article is rounded up with the troubleshooting steps to fix the login and password unable to work issue.

What type of errors is associated with the Sage 50 Login ID and Password not working problem?

  • Password reset
  • Username incorrect
  • Both password and username you entered is not right, or they are case sensitive and please try again
  • Forget password
  • Credential does not work after you update
  • Forgot login or company user name
  • Forgot company login

Also Read: Sage 100 2019 Not Printing Issue

Why the Sage 50 Login ID and Password not working issue is happening?

  • The incorrect credential you use to access Software
  • License not valid

What issues become barriers in Sage 50 Login ID and Password not working?

  • Check you attempt to log into the right company.
  • Usernames and Passwords are case-sensitive, so check the username of all versions—for instance, Admin, ADMIN, or admin.
  • Ensure that you enter the user ID and password the same as you have done during setup.
  • In case you are not aware of your username, you can browse the company’s directory and find the files with *.cac and *.cax; The file name referred to the user name.
  • In the scenario where the user was set up before the Sage 50 release and the user name found lengthy more than 16 characters or a password of more than nine characters. Write the suitable and then hit on OK button.
  • Now locate Notepad or Microsoft Word and enter the password to check all the keystrokes whether they are properly registered.
  • Now you have to try copying the verified password and pasting it into the password field.
  • Company’s administrator users can reset the passwords; in case the administrator can log in, and then follow the instruction of resetting the password.

How can you settle the Sage 50 Login ID and password not working error?

Solution 1-Reset the password:

When the admin is able to log in, then here are the steps to reset the password in Sage 50:

  • Login into the company file as an administrator mode
  • Choose Maintains, Users, and then hit on Set Up Security.
  • Select Reset Password
  • Write a temporary password in the fields.
  • Hit on OK button
  • Choose Close option
  • Check the user login with the provided temporary password.
  • Hit on the OK button to change the password
  • Now locate the field of Old Password and then write the temporary password into it.
  • Fill in the new password in the field named New Password.
  • Confirm the newly entered password
  • Hit on OK button
  • Check the company opens
  • Now check the error is fixed; if not, then proceed with the below solutions

Solution 2-Check whether you try to open the correct company:

  • Once you open the program
  • Choose the browse option to discover all the companies.
  • Click on the right company.
  • Check you can now log in to the company.

Solution 3- Verify the license of the user:

  • With administrator mode login into the company
  • Choose Maintain option
  • Hit on Users
  • Select the Setup Security button
  • Verify the license field appears next to the user name
  • Hit on OK option
  • Now login as a user, having administrator rights on the user’s system.
  • Check whether the user displays as licensed.
  • Now check with a user name to check the user logon.

Solution 4- Restore your backup you made prior conversion process:

  • Locate File option
  • Hit on the Restore button
  • Now click on the Browse tab to choose the required backup and then hit on Open button.
  • Choose Next option
  • Pick the suitable below given restore method:
  • An Existing company or Overwrite existing company data
  • Make a new company with restored file or A new company (This option is used when the user need to restore the backup files into a new folder to prevent existing data)
  • Click on the Next option.
  • Choose the below-given  appropriate options :
  • Web Transactions
  • Customized forms
  • Company Data
  • Business Intelligence Reports or Intelligence Reporting Reports
  • Choose Next option
  • Check the restore options and then click on Finish.
  • Once the restore finishes, then open the company file

Closure:

That’s all about Sage 50 Login ID and Password not working! Hopefully, the above information is enough to provide the awareness to fix the error. If still, you face any doubt, then you can connect the professional team member. Use a live chat option or email address to ask further concerns and take the best assistance in time.